Telecare Charging Consultation 2021

Purpose of this consultation

This questionnaire aims to record views on a proposal to introduce a charge for telecare (also known as assistive technology) for those aged 85 and over who live alone. It also aims to collect general feedback on telecare to help improve the service in the future.

Full detail about the proposals being consulted on can be downloaded here (PDF, 137 KB) - Please read these proposals carefully before completing this questionnaire.

Submitting your response

Please submit your comments by Thursday 22 July 2021.

You can give your views either by:
  • Completing this online questionnaire
  • Filling out a paper version of the questionnaire, copies of which have been made available in council offices and libraries in the larger Cheshire East towns. Paper versions of the questionnaire have also been circulated to all council Telecare users.
If you are unable to complete this form by yourself, please ask a family member or friend to help you.

Alternatively, you can ring 0300 123 5102 (selecting the appropriate option for where you live) or email to ask for help. You can also use these details to ask for further information, to raise concerns, or to request this survey in an alternative format.

Your confidentiality is assured

We comply with all laws concerning the protection of personal information, including the General Data Protection Regulation (GDPR). Your confidentiality is assured – any personal information you supply will remain strictly confidential and anonymous and will be held and used in line with the Data Protection Act 2018. The information you provide will only be used by Cheshire East Council to analyse the results of surveys and inform decision making. We will not pass on your personal information to any other third parties, without your prior consent. Your response will be stored and kept in line with the Council’s Retention Schedule. See for further information.