Council Tax Support Consultation



Purpose of this consultation

Cheshire East Council is proposing changes to its Council Tax Support scheme. This could affect how those living in working age households claim their Council Tax Support.

The council is proposing to:

-    Simplify some of the criteria used when calculating the amount of Council Tax Support a person receives - see proposals 1 to 3

-    Introduce income bands to help calculate how much Council Tax Support a person receives, rather than basing calculations on the income level of individuals - see proposal 4.

-    Make other changes to the scheme to further simplify it - see proposals 5 to 7.

The reason for making these proposals is to reduce confusion for applicants, ensure applicants claim all the support they are entitled to, reduce the number of changes in the awards when there are small changes in income, and reduce the amount of administration for the council when processing claims. Working age households may be affected by the proposals.

See here for more information on why the council is proposing these changes and who might be affected (PDF, 68KB).

Completing the consultation

This questionnaire now sets out the council's proposals in more detail, and gives you the opportunity to give your opinion on them. Once the consultation closes we will analyse all responses, produce a summary report of them, and publish this online on our consultation webpages.

Please submit your consultation response by 5pm on 16 September 2019 by completing this questionnaire. Alternatively you can email your comments to

For any queries about this consultation, e.g. if you would like to receive this questionnaire in an alternative format, or submit your response in a different way, please call 0300 123 5013.

Drop-in sessions

The council will be holding the following drop-in sessions for anyone with queries about this consultation:
  • 12 August 2019 between 12noon and 3pm at Delamere House, Crewe, CW1 2JZ.
  • 13 August 2019 between 12noon and 3pm at Macclesfield Town Hall, Macclesfield, SK10 1EA.
Please inform our customer service centre reception on arrival - there is no need to book an appointment.

Your confidentiality is assured

We comply with all laws concerning the protection of personal information, including the General Data Protection Regulation (GDPR). Any personal information you supply will remain strictly confidential and anonymous and will be held and used in line with the Data Protection Act 2018. The information you provide will only be used by Cheshire East Council to analyse the results of surveys and inform decision making. We will not pass on your personal information to any other third parties, without your prior consent. Your response will be stored and kept in line with the council's retention schedule. To find out how we use your information see our privacy policy.